Send us a message
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Email us
hello@lumiere.shop
support@lumiere.shop
Call us
+1 (415) 555-0148
Mon–Fri, 9am–6pm PT
Flagship store
240 Market Street
San Francisco, CA 94105
Opening hours
| Monday – Friday | 9:00 – 20:00 |
| Saturday | 10:00 – 18:00 |
| Sunday | 11:00 – 17:00 |
| Holidays | Closed |
Frequently asked questions
Quick answers to the things we're asked most.
Standard US orders arrive in 3–5 business days; international orders in 7–14 days. Orders over $50 ship free, and you'll get tracking the moment your parcel leaves our warehouse.
We offer 30-day, no-questions-asked returns on unworn items with tags attached. Return shipping is free within the US — just start a return from your account and print the prepaid label.
Each product page has a detailed size guide with measurements and model fit notes. Our pieces run true to size — if you're between sizes, we generally recommend sizing down for a closer fit.
Yes! We ship to over 40 countries. Duties and taxes are calculated at checkout for most destinations, so there are no surprises when your order arrives.
We use natural and responsibly sourced fabrics like European flax linen and organic cotton, working with family-run ateliers who share our low-waste values. Read more on our About page.