Themely

Frequently Asked Questions

Everything you need to know before and after your purchase.

What do I get when I buy a template?

An instant download of a complete, self-contained website (HTML, CSS, JavaScript) plus documentation. No subscriptions or hidden files.

Do I need coding skills?

Basic familiarity helps, but templates are built to be customized by editing text and a few color variables. Documentation is included.

Can I use a template for client work?

Yes — the Regular License covers one end product. For multiple clients, choose the Extended License. See Licenses.

Are templates responsive and fast?

Yes. Every template is fully responsive and built with lightweight, dependency-free code for fast load times.

Will I get updates?

Yes — purchases include future updates to the template you bought, plus 6 months of support.

Do you offer refunds?

Digital downloads are handled case by case — see our Refund Policy. If something isn't working, we'll make it right.

How do I get support?

Via our contact page or the Help Center.