Shared inbox
Email, chat, and social messages land in one collaborative inbox so nothing slips through the cracks.
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Customer support · Built for teams
Every customer conversation in one shared inbox.
Helply brings email, chat, and tickets together so your support team replies faster, never drops a request, and keeps every customer feeling heard.
Trusted by support teams at growing companies
▲ Northwind
◆ Quantle
● Vireo Labs
■ Cobalt
✦ Lumen
△ Orbit
What Helply does
Everything your support team needs, together
Stop juggling six tools. Helply puts the whole support workflow — from first message to resolved ticket — in one calm, shared workspace.
Ticketing
Assign, tag, and prioritize every request with a full ticket history attached to each customer.
Learn moreLive chat
Answer visitors in real time with a lightweight widget that picks up the conversation anywhere.
Learn moreKnowledge base
Publish help articles that deflect repeat questions and let customers help themselves, 24/7.
Learn moreAutomations
Route, tag, and reply automatically with rules that handle the busywork so agents focus on people.
Learn moreSLAs & reporting
Set response targets, track them live, and prove your team's impact with clear dashboards.
Learn more
How it works
Up and running in four steps
No lengthy migration, no developers required. Most teams send their first reply from Helply on day one.
1
Connect your channels
Forward your support email, drop in the chat widget, and link social accounts in a few clicks.
2
Invite your team
Add agents, set roles, and create the inbox views and tags that match how your team works.
3
Automate the routine
Build rules to route by topic, send saved replies, and trigger SLAs the moment a ticket lands.
4
Resolve & improve
Reply faster, watch your metrics, and use reporting to keep raising the bar on every conversation.
Why Helply
Support software that feels human
Most helpdesks make agents fight the tool. Helply gets out of the way — so your team spends its energy on customers, not on clicking around.
One timeline per customer
Every email, chat, and note in one place, so anyone can pick up where a teammate left off.
No more dropped tickets
Assignments, SLAs, and reminders make sure every request gets the reply it deserves.
Set up in an afternoon
Connect your channels, import contacts, and go live the same day — no IT project required.
The numbers behind better support
Measured across active Helply workspaces over the past year.
6,500+Support teams
30M+Tickets resolved
2×Faster first reply
99.9%Uptime SLA
Loved by support teams
What teams say about Helply
"We cut our first-response time in half. The shared inbox means no two agents ever reply to the same ticket again."
"Automations route every ticket to the right person instantly. My agents finally spend their time helping, not triaging."
"Our knowledge base deflects a third of all tickets now. Helply paid for itself in the first month."
Give your customers the support they deserve
Start your free 14-day trial. No credit card, no setup fees — bring your inbox and send your first reply from Helply in minutes.