Owner-first stewardship
We protect your asset and your income as if it were our own, and we never profit from marked-up repairs.
Our story
From one fourplex to thousands of units
Keystone started in 2009 when our founders, both rental owners themselves, grew tired of management companies that were slow to answer, quick to invoice, and impossible to get a straight number from. They decided to build the company they wished they could hire.
We began managing a single fourplex in Portland. Word spread among owners who valued plain communication and properties that stayed full. Today we manage more than 3,200 units across the Pacific Northwest — and we still answer the phone.
Our growth has never changed the founding rule: treat every owner's property, and every tenant's home, the way we'd want ours treated.
Our values
What dependable management looks like
These principles guide how we treat owners, tenants, and the properties in our care every single day.
Plain communication
Clear statements, honest answers, and a real person who returns your call — no jargon, no runaround.
Fast, fair service
Tenants who are treated well stay longer. We respond quickly and resolve issues with respect.
Total transparency
Every dollar in and out is visible in your portal. You always know exactly how your property is doing.
Compliance & care
We keep you on the right side of fair-housing and landlord-tenant law so you never have to worry about it.
Long-term thinking
Preventive maintenance and steady tenants beat short-term shortcuts. We manage for the years ahead.
Fifteen years, measured in trust
2009Year founded
3,200+Units managed
1,100+Owners served
96%Average occupancy
Leadership
Meet the team behind Keystone
Experienced property professionals who stay close to owners and tenants alike.
Carla Mendes
Founder & CEO
Rental owner turned operator. Leads strategy and owner relationships.
Theo Nguyen
Director of Operations
Oversees leasing, maintenance, and the day-to-day management teams.
Priya Anand
Head of Accounting
Keeps owner statements accurate, on time, and tax-ready every month.
Jordan Bell
Maintenance Manager
Runs our vetted contractor network and 24/7 emergency response.
Our approach
Why owners stay with us for years
A keystone is the piece that locks an arch in place — remove it and everything falls. That's the role we play for the owners and tenants we serve.
One dedicated manager
You get a single, named point of contact who knows your property inside out.
Local, hands-on teams
Our crews live and work in the markets we manage, so help is always close by.
No surprises, ever
Clear pricing, open books, and proactive updates mean you're never caught off guard.
Let's manage your property together
Whether you own one unit or a hundred, we'd love to show you what dependable management feels like. Reach out for a free quote.