- 100 AI chats / month
- 1 knowledge source
- Website widget
- 5 languages
- Human handoff
- Analytics dashboard
- 2,000 AI chats / month
- Unlimited knowledge sources
- All 50+ languages
- Smart human handoff
- Analytics & CSAT
- SSO & audit logs
- Everything in Pro
- 15,000 AI chats / month
- Multiple bots & brands
- SSO, roles & audit logs
- API & webhooks
- Dedicated success manager
Questions, answered
Everything you need to know before you start. Still curious? Our team is one chat away.
Is there really a free plan?
Yes. The Free plan is free forever — 100 AI chats a month, one knowledge source, and no credit card to sign up. It's a genuine way to evaluate Chatly on your own site, not a 7-day trial.
What counts as an "AI chat"?
One AI chat is a single customer conversation handled by Chatly, no matter how many back-and-forth messages it contains. Conversations that you take over manually don't count toward your limit.
How long does setup take?
Most teams are live the same afternoon. Paste one script tag (or install a plugin), point Chatly at your help docs, set your tone, and you're answering real customers — usually in under 15 minutes.
Can Chatly hand off to my human agents?
Yes, on Pro and Business. When a conversation needs a person, Chatly routes it to the right team with the full chat history, and your agents can take over live from the dashboard, Slack, or your help desk.
Is my customer data secure?
Always. Conversations and knowledge sources are private to your workspace and are never used to train shared models. Business adds SSO, audit logs, and granular access controls for your admins.
What if I go over my chat limit?
Nothing breaks. We'll notify you as you approach your limit and you can upgrade or buy a chat top-up in one click. We never silently shut off your widget or charge surprise overage fees.
Start answering customers for free
Create your Chatly workspace in under a minute. Upgrade only when your chat volume is ready for more.